Complaints against CCN Insurance Services AG as an insurance intermediary


If you are dissatisfied with our performance as an insurance intermediary, you have the opportunity to lodge a complaint.
You have this right as a policyholder, as an insured person or as a beneficiary, both as a natural person and as a legal entity.

Complaints can be submitted as follows

– by post to CCN Insurance Services AG, Richard-Reitzner-Allee 1, 85540 Haar

– by telephone: +49 (0)89/43607-0

– by email:

Please let us know the reason for your complaint so that we can investigate it. Upon receipt of your complaint, you will immediately receive a confirmation of receipt from us with information on the time we will need to process it. If an immediate response is not possible, you will be informed of the reasons for the delay and when the investigation is expected to be completed.